PUBLIC OFFER FOR CONCLUSION OF A RENTAL AGREEMENT
Sole Proprietor Anastasia Viktorovna Zvereva
Saint Petersburg
1. GENERAL PROVISIONS
1.1. This document is a public offer (hereinafter referred to as the Agreement or Offer) and constitutes the official proposal of Sole Proprietor Anastasia Viktorovna Zvereva, registered under OGRNIP 325470400014641 and INN 383700636808 (hereinafter referred to as the Landlord), to conclude a rental agreement with any individual, sole proprietor, or legal entity (hereinafter referred to as the Tenant) and contains all essential terms regarding the rental of a property. Acceptance (as defined in Clause 2, Article 437 of the Civil Code of the Russian Federation) of this Offer forms a legally binding Agreement. This Agreement regulates the procedure for providing rental property and the obligations arising between the Landlord and the Tenant.
1.2. According to Clause 3, Article 438 of the Civil Code of the Russian Federation, any actions performed by the Tenant as outlined in this Offer constitute Acceptance of the Offer and confirm full agreement with all of its terms.
1.3. Upon full or partial payment for the rental services, the individual who made the payment shall be recognized as the Tenant and a party to this Agreement. Acceptance confirms that the Tenant has read, understood, and agreed with all the terms of this Offer, including the Privacy Policy and the processing of personal data.
1.4. By accepting this Offer, the Tenant confirms their legal capacity, being at least 18 years old, and the right to enter into this rental agreement with the Landlord, as well as understanding the responsibilities imposed upon them after accepting this Offer.
1.5. The Landlord guarantees the legal right to rent out the specified property under the terms set forth in this Offer.
1.6. This Offer remains valid until it is revoked by the Landlord.
1.7. The Parties agree that, in accordance with Clause 2, Article 425 of the Civil Code of the Russian Federation, the terms of this Agreement shall also apply to any relations that arose prior to its formal conclusion.
1.8. The Offer, and all rental-related information, including:
1.9. This Agreement is deemed concluded upon Acceptance and remains in force until both Parties have fulfilled their obligations.
1.10. Unless explicitly stated otherwise, the following terms and definitions apply throughout this Agreement:
DEFINITIONS
“OFFER” / “PUBLIC OFFER” – This official public proposal made by the Landlord to enter into a rental agreement under Articles 432, 435, and 437 of the Civil Code of the Russian Federation, containing all essential terms of the Agreement.
“ACCEPTANCE” – Full and unconditional acceptance of the terms of this Offer by the Tenant in accordance with Article 438 of the Civil Code of the Russian Federation. Acceptance means the Tenant fully agrees with all terms and conditions of the Offer and has no objections to its content. Acceptance includes any of the following actions: making a prepayment, full or partial payment of the rental amount, or payment of a security deposit as stipulated in this Offer. Acceptance also confirms that the Tenant agrees with this Agreement, the payment system’s terms, and the specifics of the booking platform.
“LANDLORD” – Sole Proprietor Anastasia Viktorovna Zvereva, who lawfully offers the rental property for temporary use by the Tenant.
“RENTAL” – The temporary use of a property by the Tenant.
“PROPERTY” / “RENTAL PROPERTY” – A residential or non-residential space (apartment) intended for temporary accommodation, provided to the Tenant under this Agreement. The property is suitable for living, heated, has lighting, and meets all sanitary, hygiene, and technical standards. All engineering systems are in good working condition.
“PROPERTY CONTENTS” – All items located on the rental property, including, but not limited to, furniture, household appliances, electronics, kitchenware, textiles, and other belongings.
“TENANT” – Any competent individual who meets the requirements of this Agreement, has completed the verification procedure, and whose name appears on the payment documents. If payment is made on behalf of another person (as shown in the payment or financial documents), the Tenant is considered the individual for whom the payment was made and whose passport data was provided during the Acceptance of this Offer.
“PARTIES” – The Landlord and the Tenant, collectively.
“VERIFICATION” – The process of identifying and registering the Tenant using digital tools (e.g., Bitrix24, WhatsApp, Telegram). Verification includes providing full name and passport data (selfie with passport, photo page, and registration page). For security purposes, the Tenant may add a watermark with the text “for booking purposes only” to the selfie, provided the watermark does not cover the photo or passport data.
“STAY PERIOD” – The time period from the check-in date to the check-out date, in the format “00:00 hours, DD-MM-YY,” as specified by the Tenant during the booking process.
“NO-SHOW” – The Tenant’s failure to arrive at the Property for check-in on the scheduled date.
“BOOKING PLATFORM” – The website https://ArendaNaNeve.ru and external services used for listing rental properties, including but not limited to: Avito, Ostrovok, Sutochno, CIAN, Yandex Real Estate, Yandex Travel, Otello, Tvil, and others.
“BOOKING” – A set of actions taken by the Tenant prior to check-in that results in a confirmed reservation for temporary accommodation, under the terms of this Offer. By booking, the Tenant confirms they have read all the information available on the booking platform regarding the Property, including its location, features, contents, and condition, and agrees to compensate for any damage caused by themselves or accompanying persons within one calendar day. The time and date of booking are determined according to the local time zone of the Property’s location.
“PAYMENT SYSTEM” – A service that facilitates the receipt and transfer of payments.
2. SUBJECT OF THE AGREEMENT
2.1. Under this Agreement, the Landlord provides, and the Tenant accepts, the temporary use of the Property and its contents in exchange for payment, for residential purposes, for the number of people indicated in the booking request, and for the period defined by this Agreement. The Property’s features, address, and stay period are agreed upon by both Parties prior to the conclusion of this Agreement, as outlined in Clause 10.3 of this Agreement, or through the booking form on the Booking Platform.
2.2. The rental price is specified during the booking process and depends on the selected dates and the number of guests.
2.3. The following attachments are an integral part of this Agreement:
2.3.1. Appendix No. 1 — House Rules
The booking platform content and correspondence between the Parties (as outlined in Clause 10.3) are also considered an integral part of this Agreement.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Tenant has the right to:
3.1.1. Receive complete information about the rented Property, its contents, and all terms and conditions of service provision.
3.1.2. Have 24/7 access to the Property during the term of this Agreement.
3.1.3. Reside in the Property and use its contents, as well as included services (e.g., internet, TV), without causing damage.
3.1.4. Use common areas in the residential building where the Property is located, without causing damage or littering.
3.1.5. Extend the rental period by notifying the Landlord as per Clause 10.3 of this Agreement, at least 24 hours before the end of the current stay, subject to availability. The Tenant has no preferential right to renew the rental.
3.1.6. Transfer their obligations under this Agreement to a third party only with written consent from the Landlord.
3.1.7. Cancel a previously paid booking no later than 14 calendar days before the check-in date. The Landlord will refund the amount minus actual expenses incurred unless the booking was made under a non-refundable rate. Cancellations made less than 14 days before check-in are non-refundable.
3.1.8. If the Tenant has completed verification, made payment, received check-in instructions and access codes, they may check in at any time, including up to 11:00 on the check-out date.
3.2. The Tenant is obligated to:
3.2.1. Provide documents for verification as outlined in Clause 10.3.
3.2.2. Inform the Landlord of the full names and phone numbers of all co-residents at the time of booking.
3.2.3. Pay the rent and any additional services in accordance with this Agreement.
3.2.4. Accept the Property and its contents in working condition and without visible damage.
3.2.5. Inspect the Property upon arrival, and notify the Landlord within 30 minutes of any issues. Failure to do so will result in the Tenant being responsible for any damage or cleanliness complaints thereafter.
3.2.6. Follow the House Rules (Appendix No. 1).
3.2.7. Use the Property and its contents properly, maintain cleanliness and quiet, and comply with fire safety rules.
3.2.8. Follow Russian housing regulations.
3.2.9. Keep all areas clean, including balconies, elevators, and shared spaces. Remove trash and avoid misuse of plumbing and waste systems.
3.2.10. Report any problems to the Landlord as per Clause 10.3.
3.2.11. Take all reasonable steps to protect the Property and its contents.
3.2.12. Fully compensate the Landlord for any damages.
3.2.13. Allow access to the Property for the Landlord or service personnel in case of emergencies or inspections. Failure to do so will result in the Tenant being liable for any consequences or damage.
3.2.14. Vacate the Property on the agreed date and time, leave it clean, return the keys and any access devices.
3.2.15. Reimburse the Landlord in full for any damage to the Property or its contents, including lost keys, according to the current pricing at the time.
3.2.16. Comply with this Agreement, Landlord’s requirements, and applicable Russian law.
3.3. The Landlord has the right to:
3.3.1. Require the Tenant to fulfill the Agreement.
3.3.2. Monitor the condition of the Property.
3.3.3. Charge additional fees or deposits for the presence of pets.
3.3.4. Require the Tenant to vacate the Property at the agreed time.
3.3.5. Request identification documents upon check-in, including a passport or birth certificate and notarized consent for minors.
3.3.6. Evict the Tenant at any time for violations of this Agreement or the House Rules, with no refund of rent or deposit.
3.3.7. Engage third parties to fulfill the Agreement.
3.3.8. Assign rights under this Agreement to third parties without the Tenant’s consent, while notifying them of the assignment.
3.3.9. Refuse check-in if:
3.4. The Landlord is obligated to:
3.4.1. Provide a fully equipped Property suitable for the number of guests and matching the booking request.
3.4.2. Provide complete information about the Property on the booking platform or upon request.
3.4.3. Not rent the Property to others during the term of this Agreement.
3.4.4. Not disclose personal data to third parties unless required by law.
4. PAYMENT TERMS
4.1. A proper and unconditional acceptance (Acceptance) of this Offer in accordance with Article 438 of the Civil Code of the Russian Federation shall be the Tenant’s payment for temporary use of the Property for accommodation purposes.
4.2. The rental fee depends on the selected Property and the length of stay. The rental fee, the description of services included in it, and any optional additional services are published on the Booking Platform and/or communicated via correspondence as outlined in Clause 10.3 of this Agreement. By making the payment, the Tenant expresses full and unconditional agreement with the terms of the Offer in effect at the time of payment.
4.3. The Landlord may offer additional services not included in the rental fee, which are paid separately by the Tenant, including but not limited to:
4.3.1. Extra bed
4.3.2. Baby crib
4.3.3. High chair for children
4.3.4. Bathrobe, disposable slippers, extra large towel, hygiene kit (toothbrush, toothpaste)
4.3.5. Parking space
4.3.6. Transfer
4.3.7. Additional cleaning of the Property
4.3.8. Change of bed linen
4.3.9. Purchase of movies
4.3.10. Other services
4.4. The Tenant shall pay the full amount of the rental fee specified at the time of booking, and in any case, 100% prepayment must be made before check-in.
4.5. Prior to check-in, the Tenant shall also pay a security deposit. The security deposit serves as a guarantee to cover any damage or loss caused by the Tenant and/or their accompanying persons.
4.6. No interest is accrued or paid on the amount of the security deposit for the period it is held by the Landlord.
4.7. The security deposit shall be returned to the Tenant on the day of check-out, no later than 10:00 PM, following an inspection confirming compliance with the house rules and no damage to the Property.
If check-out occurs later than agreed, the deposit will be refunded the following day by 10:00 PM.
The refund is made via bank transfer to the account details provided by the Tenant at the time of booking.
4.8. If the Tenant breaches the terms of this Agreement, the Landlord is entitled to withhold the security deposit in the amount specified in this Agreement. Notification of such withholding will be provided within the timeframe specified in Clause 4.7 via messenger, along with photo and/or video evidence of the damage or violation of the house rules.
If the amount of the security deposit is insufficient to cover the damages, the Tenant agrees to reimburse the Landlord for the remaining amount.
4.9. All payments under this Agreement shall be made by non-cash transfer either through the Booking Platform using its payment service or via direct bank transfer to the Landlord’s bank account.
4.10. The Tenant’s payment obligation is considered fulfilled when the funds are credited to the Landlord’s account.
4.11. The Landlord’s payment obligation is considered fulfilled upon the withdrawal of funds from the Landlord’s account.
4.12. All bank charges related to money transfers, including intermediary bank commissions, shall be borne by the Tenant.
4.13. Refunds provided for by the Agreement will be made to the Tenant’s specified bank account within 10 (ten) business days from the date the Landlord receives the request in the manner outlined in Clause 10.3 of this Agreement.
5. LIABILITY OF THE PARTIES
5.1. The Parties shall be liable for failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the terms of this Agreement and the current legislation of the Russian Federation.
5.2. The Tenant is liable for the actions of persons staying with them, as specified in the booking, as for their own.
5.3. The Tenant is responsible for the correctness of payments made and for filling out the necessary payment documents.
5.4. The Landlord has the right to withhold the security deposit in the following cases:
5.4.1. the Tenant violates the agreed check-out date or time;
5.4.2. violation by the Tenant of the terms of this Agreement and/or the House Rules (Appendix No. 1 to this Agreement);
5.4.3. damage to the Property and/or its contents caused by the Tenant and/or accompanying persons;
5.4.4. loss of keys;
5.4.5. refusal of the Tenant to vacate the Property.
5.5. The Landlord has the right to unilaterally terminate the Agreement without refunding payment for unused rental days and evict the Tenant in the following cases:
5.5.1. violation of the Agreement and/or the House Rules (Appendix No. 1) by the Tenant or accompanying persons;
5.5.2. damage to the Property and/or its contents caused by the Tenant or accompanying persons;
5.5.3. refusal to vacate the Property.
5.6. The Tenant bears full financial liability to the Landlord for any damage caused to the Property and its contents (including loss of items) by their actions (or inaction), or those of third parties staying or who have stayed at the Property with the Tenant’s knowledge, whether or not with the Landlord’s consent.
5.7. In case of any damage to the Property or its contents caused by the Tenant or accompanying persons, the Tenant must compensate the Landlord in full within 24 hours of the damage and receipt of the Landlord’s claim.
The cost of the damage shall be calculated based on the current market prices of equivalent items and services. The final damage amount is determined by the Landlord’s cost estimate.
In case of delay in compensation, the Tenant shall pay a penalty of 1,000 rubles per day of delay. If the Landlord initiates legal action or files a complaint with relevant authorities, the Tenant shall also reimburse all legal fees, court fees, and representation expenses (e.g., preparation of a police report, legal claim, legal representation, transportation costs).
5.8. The Landlord is not liable for:
5.8.1. the safety or loss of any belongings, valuables, or documents of the Tenant or accompanying persons left in the Property, including vehicles parked near the Property. In the case of forgotten items, the Landlord shall draw up a report and take reasonable steps for their return at the Tenant’s expense;
5.8.2. actions or malfunctions of public utilities and services (e.g., emergency shutoff of electricity, heating, water or gas supply, elevator breakdowns, irregular garbage collection or building cleaning);
5.8.3. any damage caused to the Tenant’s property;
5.8.4. the life and health of the Tenant or any third parties staying in the apartment with the Tenant’s knowledge, whether or not with the Landlord’s consent;
5.8.5. actions of neighbors or third parties, including hallway repairs, noise, loud music, etc.;
5.8.6. uninterrupted functioning of messaging services, internet disruptions, DNS failures, or other related technical issues.
6. FORCE MAJEURE
6.1. The Parties shall be released from liability for partial (improper) or complete non-performance of their obligations under this Agreement if such non-performance results from force majeure circumstances that arose after the conclusion of the Agreement, or if non-performance was caused by extraordinary events that the Parties could not have foreseen or prevented by reasonable measures. Force majeure events include, but are not limited to: war, military actions and operations, uprisings, strikes, mobilization, epidemics, fires, explosions, earthquakes, floods, hurricanes, other natural disasters and catastrophes, transport accidents, acts of authorities affecting the fulfillment of obligations, emergency power outages or failures in energy or water supply, and other circumstances beyond the control of the Parties, officially recognized as force majeure by competent authorities, including acts or decisions of state bodies issued after the Agreement has been concluded that make it impossible to perform obligations. In the event of force majeure, the Parties shall have no claims against each other, and each Party bears the risk of consequences arising from such circumstances.
7. TERMINATION OF THE AGREEMENT
7.1. The Tenant has the right to terminate this Agreement without penalties if the Landlord fails to provide the Property to the Tenant within the agreed period or fails to offer a similar or higher-class Property as a replacement.
7.2. If the Tenant terminates the Agreement after check-in, any rental fees paid shall not be refunded.
7.3. The Landlord has the right to unilaterally terminate this Agreement out of court by notifying the Tenant in accordance with Clause 10.3 of this Agreement in the event of violations of the Agreement and/or the House Rules (Appendix No. 1) by the Tenant or accompanying persons.
In such a case, the Tenant is required to vacate the Property within 2 (two) hours unless another time is specified by the Landlord. The Parties must fulfill all obligations under this Agreement. No refund will be provided for unused rental time or for the security deposit.
7.4. If the Tenant or accompanying persons refuse to vacate the Property, the Landlord has the right to access the Property and remove the Tenant’s and accompanying persons’ belongings, as well as evict any individuals on the premises. If the Tenant or accompanying persons are not present, an inventory of their belongings will be documented. In this case, the Landlord is not responsible for the safety of any belongings. No refunds will be made for unused rental time or for the security deposit.
8. DISPUTE RESOLUTION AND JURISDICTION
8.1. All disputes and disagreements shall be resolved by the Parties through negotiations and a formal claims process. The Party must respond to a claim within 10 (ten) calendar days.
8.2. If the Parties cannot reach an agreement through negotiations within the specified period, the dispute shall be submitted to the Sestroretsk District Court of Saint Petersburg.
9. PERSONAL DATA PROCESSING
9.1. By agreeing to the terms of this Agreement, the Tenant consents, in accordance with applicable law, to the processing of the information and/or personal data they have provided (hereinafter “PD Processing”). Consent is given for the execution of any actions related to personal data, including: full name, date of birth, registration address, passport data, phone number, and bank card number.
PD Processing may be performed using automated means or manually, including but not limited to: collection, recording, systematization, accumulation, storage, updating, modification, retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data, as well as any other actions necessary for the fulfillment of the Landlord’s obligations under the Agreement or as required by law.
The Landlord is not restricted in the methods of data processing and may use a mixed method of data handling. The Tenant agrees that the Landlord may provide the Tenant’s personal data to third parties.
Consent to data processing is given for an indefinite period and may be withdrawn by the Tenant by sending a written request to the Landlord’s email address.
10. FINAL PROVISIONS
10.1. This Agreement shall enter into force from the moment of its conclusion and payment for the use of the Property (the Tenant’s acceptance of the offer) and shall remain in effect until both Parties fully fulfill their obligations under the Agreement.
10.2. Any matters not regulated by this Agreement shall be governed by the current legislation of the Russian Federation.
10.3. All messages, responses to inquiries, clarifications, etc. (hereinafter referred to as "Messages") shall be sent by the Parties via email and/or to the phone number specified by the Tenant, using a messenger (WhatsApp, Telegram), hereinafter referred to as the "Messenger," chosen by the Tenant during booking.
All Messages shall be deemed received by the other Party at the moment of their sending.
The Parties acknowledge the legal validity of documents executed in electronic form (notices, invoices, agreements, letters, etc.) sent via email or through Messengers, provided that it is possible to reliably verify that the document originates from a Party to the Agreement.
Such documents need not be executed/duplicated in hard copy.
For each Party, the signature shall be the unique email address (login and password of the email service account) or the unique Messenger identifier (login and/or phone number).
The Parties agree that an electronic message sent from a Party’s email address or Messenger account expresses the Party’s genuine intent and intention to conclude, amend, or terminate a transaction—in accordance with the meaning of the relevant action as defined by the Agreement.
The authenticity and reliability of a message originating from a Party shall be verified by comparing the sender’s address with the address specified by the Landlord in this Offer and/or on the Booking Platform or with the address specified by the Tenant in the booking request.
Each Party shall ensure the security of its email and Messenger account data and prevent access by third parties.
If necessary, printed copies of electronic messages or Messenger communications, certified by the printing Party, shall serve as valid evidence of the signing of relevant documents.
10.4. The Tenant GRANTS CONSENT for the PUBLICATION in public spaces (social media, Booking Platforms) of screenshots of their messages from private correspondence with the Landlord.
11. LANDLORD’S DETAILS
Name:
Individual Entrepreneur Zvereva Anastasia Viktorovna
Taxpayer Identification Number (INN):
383700636808
Primary State Registration Number (OGRNIP):
325470400014641
Bank Account:
40802810026620000674
Bank Name:
PJSC "VTB Bank"
Bank Identification Code (BIC):
044525411
Correspondent Account:
30101810145250000411
Mailing Address:
197371, Saint Petersburg, Parashyutnaya St., 31, Building 1, Apt. 6
Phone:
+7-933-567-0000
Email:
ArendaNaNeve@mail.ru
APPENDIX 1HOUSE RULES
Please comply with Russian laws.
We treat every guest with respect and kindly ask the same in return—for our hospitality, property, and neighbors. Thank you.
Sole Proprietor Anastasia Viktorovna Zvereva
Saint Petersburg
1. GENERAL PROVISIONS
1.1. This document is a public offer (hereinafter referred to as the Agreement or Offer) and constitutes the official proposal of Sole Proprietor Anastasia Viktorovna Zvereva, registered under OGRNIP 325470400014641 and INN 383700636808 (hereinafter referred to as the Landlord), to conclude a rental agreement with any individual, sole proprietor, or legal entity (hereinafter referred to as the Tenant) and contains all essential terms regarding the rental of a property. Acceptance (as defined in Clause 2, Article 437 of the Civil Code of the Russian Federation) of this Offer forms a legally binding Agreement. This Agreement regulates the procedure for providing rental property and the obligations arising between the Landlord and the Tenant.
1.2. According to Clause 3, Article 438 of the Civil Code of the Russian Federation, any actions performed by the Tenant as outlined in this Offer constitute Acceptance of the Offer and confirm full agreement with all of its terms.
1.3. Upon full or partial payment for the rental services, the individual who made the payment shall be recognized as the Tenant and a party to this Agreement. Acceptance confirms that the Tenant has read, understood, and agreed with all the terms of this Offer, including the Privacy Policy and the processing of personal data.
1.4. By accepting this Offer, the Tenant confirms their legal capacity, being at least 18 years old, and the right to enter into this rental agreement with the Landlord, as well as understanding the responsibilities imposed upon them after accepting this Offer.
1.5. The Landlord guarantees the legal right to rent out the specified property under the terms set forth in this Offer.
1.6. This Offer remains valid until it is revoked by the Landlord.
1.7. The Parties agree that, in accordance with Clause 2, Article 425 of the Civil Code of the Russian Federation, the terms of this Agreement shall also apply to any relations that arose prior to its formal conclusion.
1.8. The Offer, and all rental-related information, including:
- Property listings published on the Landlord’s website https://ArendaNaNeve.ru and/or via a booking platform;
- Rental pricing as indicated by the Landlord during the booking process;
- Booking dates selected by the Tenant and confirmed by the Landlord;
- Any additional services chosen by the Tenant and confirmed by the Landlord
1.9. This Agreement is deemed concluded upon Acceptance and remains in force until both Parties have fulfilled their obligations.
1.10. Unless explicitly stated otherwise, the following terms and definitions apply throughout this Agreement:
DEFINITIONS
“OFFER” / “PUBLIC OFFER” – This official public proposal made by the Landlord to enter into a rental agreement under Articles 432, 435, and 437 of the Civil Code of the Russian Federation, containing all essential terms of the Agreement.
“ACCEPTANCE” – Full and unconditional acceptance of the terms of this Offer by the Tenant in accordance with Article 438 of the Civil Code of the Russian Federation. Acceptance means the Tenant fully agrees with all terms and conditions of the Offer and has no objections to its content. Acceptance includes any of the following actions: making a prepayment, full or partial payment of the rental amount, or payment of a security deposit as stipulated in this Offer. Acceptance also confirms that the Tenant agrees with this Agreement, the payment system’s terms, and the specifics of the booking platform.
“LANDLORD” – Sole Proprietor Anastasia Viktorovna Zvereva, who lawfully offers the rental property for temporary use by the Tenant.
“RENTAL” – The temporary use of a property by the Tenant.
“PROPERTY” / “RENTAL PROPERTY” – A residential or non-residential space (apartment) intended for temporary accommodation, provided to the Tenant under this Agreement. The property is suitable for living, heated, has lighting, and meets all sanitary, hygiene, and technical standards. All engineering systems are in good working condition.
“PROPERTY CONTENTS” – All items located on the rental property, including, but not limited to, furniture, household appliances, electronics, kitchenware, textiles, and other belongings.
“TENANT” – Any competent individual who meets the requirements of this Agreement, has completed the verification procedure, and whose name appears on the payment documents. If payment is made on behalf of another person (as shown in the payment or financial documents), the Tenant is considered the individual for whom the payment was made and whose passport data was provided during the Acceptance of this Offer.
“PARTIES” – The Landlord and the Tenant, collectively.
“VERIFICATION” – The process of identifying and registering the Tenant using digital tools (e.g., Bitrix24, WhatsApp, Telegram). Verification includes providing full name and passport data (selfie with passport, photo page, and registration page). For security purposes, the Tenant may add a watermark with the text “for booking purposes only” to the selfie, provided the watermark does not cover the photo or passport data.
“STAY PERIOD” – The time period from the check-in date to the check-out date, in the format “00:00 hours, DD-MM-YY,” as specified by the Tenant during the booking process.
“NO-SHOW” – The Tenant’s failure to arrive at the Property for check-in on the scheduled date.
“BOOKING PLATFORM” – The website https://ArendaNaNeve.ru and external services used for listing rental properties, including but not limited to: Avito, Ostrovok, Sutochno, CIAN, Yandex Real Estate, Yandex Travel, Otello, Tvil, and others.
“BOOKING” – A set of actions taken by the Tenant prior to check-in that results in a confirmed reservation for temporary accommodation, under the terms of this Offer. By booking, the Tenant confirms they have read all the information available on the booking platform regarding the Property, including its location, features, contents, and condition, and agrees to compensate for any damage caused by themselves or accompanying persons within one calendar day. The time and date of booking are determined according to the local time zone of the Property’s location.
“PAYMENT SYSTEM” – A service that facilitates the receipt and transfer of payments.
2. SUBJECT OF THE AGREEMENT
2.1. Under this Agreement, the Landlord provides, and the Tenant accepts, the temporary use of the Property and its contents in exchange for payment, for residential purposes, for the number of people indicated in the booking request, and for the period defined by this Agreement. The Property’s features, address, and stay period are agreed upon by both Parties prior to the conclusion of this Agreement, as outlined in Clause 10.3 of this Agreement, or through the booking form on the Booking Platform.
2.2. The rental price is specified during the booking process and depends on the selected dates and the number of guests.
2.3. The following attachments are an integral part of this Agreement:
2.3.1. Appendix No. 1 — House Rules
The booking platform content and correspondence between the Parties (as outlined in Clause 10.3) are also considered an integral part of this Agreement.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Tenant has the right to:
3.1.1. Receive complete information about the rented Property, its contents, and all terms and conditions of service provision.
3.1.2. Have 24/7 access to the Property during the term of this Agreement.
3.1.3. Reside in the Property and use its contents, as well as included services (e.g., internet, TV), without causing damage.
3.1.4. Use common areas in the residential building where the Property is located, without causing damage or littering.
3.1.5. Extend the rental period by notifying the Landlord as per Clause 10.3 of this Agreement, at least 24 hours before the end of the current stay, subject to availability. The Tenant has no preferential right to renew the rental.
3.1.6. Transfer their obligations under this Agreement to a third party only with written consent from the Landlord.
3.1.7. Cancel a previously paid booking no later than 14 calendar days before the check-in date. The Landlord will refund the amount minus actual expenses incurred unless the booking was made under a non-refundable rate. Cancellations made less than 14 days before check-in are non-refundable.
3.1.8. If the Tenant has completed verification, made payment, received check-in instructions and access codes, they may check in at any time, including up to 11:00 on the check-out date.
3.2. The Tenant is obligated to:
3.2.1. Provide documents for verification as outlined in Clause 10.3.
3.2.2. Inform the Landlord of the full names and phone numbers of all co-residents at the time of booking.
3.2.3. Pay the rent and any additional services in accordance with this Agreement.
3.2.4. Accept the Property and its contents in working condition and without visible damage.
3.2.5. Inspect the Property upon arrival, and notify the Landlord within 30 minutes of any issues. Failure to do so will result in the Tenant being responsible for any damage or cleanliness complaints thereafter.
3.2.6. Follow the House Rules (Appendix No. 1).
3.2.7. Use the Property and its contents properly, maintain cleanliness and quiet, and comply with fire safety rules.
3.2.8. Follow Russian housing regulations.
3.2.9. Keep all areas clean, including balconies, elevators, and shared spaces. Remove trash and avoid misuse of plumbing and waste systems.
3.2.10. Report any problems to the Landlord as per Clause 10.3.
3.2.11. Take all reasonable steps to protect the Property and its contents.
3.2.12. Fully compensate the Landlord for any damages.
3.2.13. Allow access to the Property for the Landlord or service personnel in case of emergencies or inspections. Failure to do so will result in the Tenant being liable for any consequences or damage.
3.2.14. Vacate the Property on the agreed date and time, leave it clean, return the keys and any access devices.
3.2.15. Reimburse the Landlord in full for any damage to the Property or its contents, including lost keys, according to the current pricing at the time.
3.2.16. Comply with this Agreement, Landlord’s requirements, and applicable Russian law.
3.3. The Landlord has the right to:
3.3.1. Require the Tenant to fulfill the Agreement.
3.3.2. Monitor the condition of the Property.
3.3.3. Charge additional fees or deposits for the presence of pets.
3.3.4. Require the Tenant to vacate the Property at the agreed time.
3.3.5. Request identification documents upon check-in, including a passport or birth certificate and notarized consent for minors.
3.3.6. Evict the Tenant at any time for violations of this Agreement or the House Rules, with no refund of rent or deposit.
3.3.7. Engage third parties to fulfill the Agreement.
3.3.8. Assign rights under this Agreement to third parties without the Tenant’s consent, while notifying them of the assignment.
3.3.9. Refuse check-in if:
- the Tenant has no ID;
- payment is incomplete;
- the Tenant is intoxicated or acting inappropriately;
- the number of guests exceeds the booked number or unregistered guests are present.
- 3.3.10. If the Tenant fails to contact the Landlord by 00:00 on the check-in date as per Clause 10.3, this will be considered a no-show. The booking will be canceled, and the deposit forfeited.
3.4. The Landlord is obligated to:
3.4.1. Provide a fully equipped Property suitable for the number of guests and matching the booking request.
3.4.2. Provide complete information about the Property on the booking platform or upon request.
3.4.3. Not rent the Property to others during the term of this Agreement.
3.4.4. Not disclose personal data to third parties unless required by law.
4. PAYMENT TERMS
4.1. A proper and unconditional acceptance (Acceptance) of this Offer in accordance with Article 438 of the Civil Code of the Russian Federation shall be the Tenant’s payment for temporary use of the Property for accommodation purposes.
4.2. The rental fee depends on the selected Property and the length of stay. The rental fee, the description of services included in it, and any optional additional services are published on the Booking Platform and/or communicated via correspondence as outlined in Clause 10.3 of this Agreement. By making the payment, the Tenant expresses full and unconditional agreement with the terms of the Offer in effect at the time of payment.
4.3. The Landlord may offer additional services not included in the rental fee, which are paid separately by the Tenant, including but not limited to:
4.3.1. Extra bed
4.3.2. Baby crib
4.3.3. High chair for children
4.3.4. Bathrobe, disposable slippers, extra large towel, hygiene kit (toothbrush, toothpaste)
4.3.5. Parking space
4.3.6. Transfer
4.3.7. Additional cleaning of the Property
4.3.8. Change of bed linen
4.3.9. Purchase of movies
4.3.10. Other services
4.4. The Tenant shall pay the full amount of the rental fee specified at the time of booking, and in any case, 100% prepayment must be made before check-in.
4.5. Prior to check-in, the Tenant shall also pay a security deposit. The security deposit serves as a guarantee to cover any damage or loss caused by the Tenant and/or their accompanying persons.
4.6. No interest is accrued or paid on the amount of the security deposit for the period it is held by the Landlord.
4.7. The security deposit shall be returned to the Tenant on the day of check-out, no later than 10:00 PM, following an inspection confirming compliance with the house rules and no damage to the Property.
If check-out occurs later than agreed, the deposit will be refunded the following day by 10:00 PM.
The refund is made via bank transfer to the account details provided by the Tenant at the time of booking.
4.8. If the Tenant breaches the terms of this Agreement, the Landlord is entitled to withhold the security deposit in the amount specified in this Agreement. Notification of such withholding will be provided within the timeframe specified in Clause 4.7 via messenger, along with photo and/or video evidence of the damage or violation of the house rules.
If the amount of the security deposit is insufficient to cover the damages, the Tenant agrees to reimburse the Landlord for the remaining amount.
4.9. All payments under this Agreement shall be made by non-cash transfer either through the Booking Platform using its payment service or via direct bank transfer to the Landlord’s bank account.
4.10. The Tenant’s payment obligation is considered fulfilled when the funds are credited to the Landlord’s account.
4.11. The Landlord’s payment obligation is considered fulfilled upon the withdrawal of funds from the Landlord’s account.
4.12. All bank charges related to money transfers, including intermediary bank commissions, shall be borne by the Tenant.
4.13. Refunds provided for by the Agreement will be made to the Tenant’s specified bank account within 10 (ten) business days from the date the Landlord receives the request in the manner outlined in Clause 10.3 of this Agreement.
5. LIABILITY OF THE PARTIES
5.1. The Parties shall be liable for failure to fulfill or improper fulfillment of their obligations under this Agreement in accordance with the terms of this Agreement and the current legislation of the Russian Federation.
5.2. The Tenant is liable for the actions of persons staying with them, as specified in the booking, as for their own.
5.3. The Tenant is responsible for the correctness of payments made and for filling out the necessary payment documents.
5.4. The Landlord has the right to withhold the security deposit in the following cases:
5.4.1. the Tenant violates the agreed check-out date or time;
5.4.2. violation by the Tenant of the terms of this Agreement and/or the House Rules (Appendix No. 1 to this Agreement);
5.4.3. damage to the Property and/or its contents caused by the Tenant and/or accompanying persons;
5.4.4. loss of keys;
5.4.5. refusal of the Tenant to vacate the Property.
5.5. The Landlord has the right to unilaterally terminate the Agreement without refunding payment for unused rental days and evict the Tenant in the following cases:
5.5.1. violation of the Agreement and/or the House Rules (Appendix No. 1) by the Tenant or accompanying persons;
5.5.2. damage to the Property and/or its contents caused by the Tenant or accompanying persons;
5.5.3. refusal to vacate the Property.
5.6. The Tenant bears full financial liability to the Landlord for any damage caused to the Property and its contents (including loss of items) by their actions (or inaction), or those of third parties staying or who have stayed at the Property with the Tenant’s knowledge, whether or not with the Landlord’s consent.
5.7. In case of any damage to the Property or its contents caused by the Tenant or accompanying persons, the Tenant must compensate the Landlord in full within 24 hours of the damage and receipt of the Landlord’s claim.
The cost of the damage shall be calculated based on the current market prices of equivalent items and services. The final damage amount is determined by the Landlord’s cost estimate.
In case of delay in compensation, the Tenant shall pay a penalty of 1,000 rubles per day of delay. If the Landlord initiates legal action or files a complaint with relevant authorities, the Tenant shall also reimburse all legal fees, court fees, and representation expenses (e.g., preparation of a police report, legal claim, legal representation, transportation costs).
5.8. The Landlord is not liable for:
5.8.1. the safety or loss of any belongings, valuables, or documents of the Tenant or accompanying persons left in the Property, including vehicles parked near the Property. In the case of forgotten items, the Landlord shall draw up a report and take reasonable steps for their return at the Tenant’s expense;
5.8.2. actions or malfunctions of public utilities and services (e.g., emergency shutoff of electricity, heating, water or gas supply, elevator breakdowns, irregular garbage collection or building cleaning);
5.8.3. any damage caused to the Tenant’s property;
5.8.4. the life and health of the Tenant or any third parties staying in the apartment with the Tenant’s knowledge, whether or not with the Landlord’s consent;
5.8.5. actions of neighbors or third parties, including hallway repairs, noise, loud music, etc.;
5.8.6. uninterrupted functioning of messaging services, internet disruptions, DNS failures, or other related technical issues.
6. FORCE MAJEURE
6.1. The Parties shall be released from liability for partial (improper) or complete non-performance of their obligations under this Agreement if such non-performance results from force majeure circumstances that arose after the conclusion of the Agreement, or if non-performance was caused by extraordinary events that the Parties could not have foreseen or prevented by reasonable measures. Force majeure events include, but are not limited to: war, military actions and operations, uprisings, strikes, mobilization, epidemics, fires, explosions, earthquakes, floods, hurricanes, other natural disasters and catastrophes, transport accidents, acts of authorities affecting the fulfillment of obligations, emergency power outages or failures in energy or water supply, and other circumstances beyond the control of the Parties, officially recognized as force majeure by competent authorities, including acts or decisions of state bodies issued after the Agreement has been concluded that make it impossible to perform obligations. In the event of force majeure, the Parties shall have no claims against each other, and each Party bears the risk of consequences arising from such circumstances.
7. TERMINATION OF THE AGREEMENT
7.1. The Tenant has the right to terminate this Agreement without penalties if the Landlord fails to provide the Property to the Tenant within the agreed period or fails to offer a similar or higher-class Property as a replacement.
7.2. If the Tenant terminates the Agreement after check-in, any rental fees paid shall not be refunded.
7.3. The Landlord has the right to unilaterally terminate this Agreement out of court by notifying the Tenant in accordance with Clause 10.3 of this Agreement in the event of violations of the Agreement and/or the House Rules (Appendix No. 1) by the Tenant or accompanying persons.
In such a case, the Tenant is required to vacate the Property within 2 (two) hours unless another time is specified by the Landlord. The Parties must fulfill all obligations under this Agreement. No refund will be provided for unused rental time or for the security deposit.
7.4. If the Tenant or accompanying persons refuse to vacate the Property, the Landlord has the right to access the Property and remove the Tenant’s and accompanying persons’ belongings, as well as evict any individuals on the premises. If the Tenant or accompanying persons are not present, an inventory of their belongings will be documented. In this case, the Landlord is not responsible for the safety of any belongings. No refunds will be made for unused rental time or for the security deposit.
8. DISPUTE RESOLUTION AND JURISDICTION
8.1. All disputes and disagreements shall be resolved by the Parties through negotiations and a formal claims process. The Party must respond to a claim within 10 (ten) calendar days.
8.2. If the Parties cannot reach an agreement through negotiations within the specified period, the dispute shall be submitted to the Sestroretsk District Court of Saint Petersburg.
9. PERSONAL DATA PROCESSING
9.1. By agreeing to the terms of this Agreement, the Tenant consents, in accordance with applicable law, to the processing of the information and/or personal data they have provided (hereinafter “PD Processing”). Consent is given for the execution of any actions related to personal data, including: full name, date of birth, registration address, passport data, phone number, and bank card number.
PD Processing may be performed using automated means or manually, including but not limited to: collection, recording, systematization, accumulation, storage, updating, modification, retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data, as well as any other actions necessary for the fulfillment of the Landlord’s obligations under the Agreement or as required by law.
The Landlord is not restricted in the methods of data processing and may use a mixed method of data handling. The Tenant agrees that the Landlord may provide the Tenant’s personal data to third parties.
Consent to data processing is given for an indefinite period and may be withdrawn by the Tenant by sending a written request to the Landlord’s email address.
10. FINAL PROVISIONS
10.1. This Agreement shall enter into force from the moment of its conclusion and payment for the use of the Property (the Tenant’s acceptance of the offer) and shall remain in effect until both Parties fully fulfill their obligations under the Agreement.
10.2. Any matters not regulated by this Agreement shall be governed by the current legislation of the Russian Federation.
10.3. All messages, responses to inquiries, clarifications, etc. (hereinafter referred to as "Messages") shall be sent by the Parties via email and/or to the phone number specified by the Tenant, using a messenger (WhatsApp, Telegram), hereinafter referred to as the "Messenger," chosen by the Tenant during booking.
All Messages shall be deemed received by the other Party at the moment of their sending.
The Parties acknowledge the legal validity of documents executed in electronic form (notices, invoices, agreements, letters, etc.) sent via email or through Messengers, provided that it is possible to reliably verify that the document originates from a Party to the Agreement.
Such documents need not be executed/duplicated in hard copy.
For each Party, the signature shall be the unique email address (login and password of the email service account) or the unique Messenger identifier (login and/or phone number).
The Parties agree that an electronic message sent from a Party’s email address or Messenger account expresses the Party’s genuine intent and intention to conclude, amend, or terminate a transaction—in accordance with the meaning of the relevant action as defined by the Agreement.
The authenticity and reliability of a message originating from a Party shall be verified by comparing the sender’s address with the address specified by the Landlord in this Offer and/or on the Booking Platform or with the address specified by the Tenant in the booking request.
Each Party shall ensure the security of its email and Messenger account data and prevent access by third parties.
If necessary, printed copies of electronic messages or Messenger communications, certified by the printing Party, shall serve as valid evidence of the signing of relevant documents.
10.4. The Tenant GRANTS CONSENT for the PUBLICATION in public spaces (social media, Booking Platforms) of screenshots of their messages from private correspondence with the Landlord.
11. LANDLORD’S DETAILS
Name:
Individual Entrepreneur Zvereva Anastasia Viktorovna
Taxpayer Identification Number (INN):
383700636808
Primary State Registration Number (OGRNIP):
325470400014641
Bank Account:
40802810026620000674
Bank Name:
PJSC "VTB Bank"
Bank Identification Code (BIC):
044525411
Correspondent Account:
30101810145250000411
Mailing Address:
197371, Saint Petersburg, Parashyutnaya St., 31, Building 1, Apt. 6
Phone:
+7-933-567-0000
Email:
ArendaNaNeve@mail.ru
APPENDIX 1HOUSE RULES
- Check-in begins at 14:00, and check-out must be completed by 11:00 (or 10:00 for some properties, as specified during booking).
- Hourly extension is possible after confirmation by the Landlord, subject to availability and prepayment, from 11:00 to 14:00. After this period, the Property is charged at the full daily rate.
- Smoking (including cigarettes, tobacco, hookah, IQOS, etc.) is prohibited anywhere on the Property or in common areas of the apartment building (balcony, loggia, hallway, stairs, etc.), except in designated smoking areas.
- The presence of cigarette butts, smoke odor, ash, or other traces of smoking will be treated as a violation.
- Open flames (candles, sparklers, etc.) are prohibited inside the Property.
- Outdoor shoes must not be worn inside the Property.
- After 22:00, only guests registered at booking may remain on the Property.
- The electronic key code or safe combination (if applicable) must not be shared with third parties.
- Towels and bed linens must be used only for their intended purpose. Additional sets may not be used without prior approval.
- Noisy events (parties, gatherings, etc.) that disturb neighbors are prohibited, including during daytime.
- Modifications (renovation, redecoration, moving large furniture, etc.) are prohibited without the Landlord’s consent.
- The Tenant may not transfer the Property (sublease, pledge, sell, etc.) or assign their rights under this Agreement.
- Pets (including birds, reptiles, insects) are prohibited unless approved by the Landlord per Clause 10.3. Traces of animals (fur, odor, etc.) will be treated as a violation. Additional pet policies apply—inquire when booking.
- Hazardous items (flammables, weapons, chemicals, mercury, etc.) are prohibited on the Property.
- Check-out requirements:
- Used linens/towels must be stacked on a bed.
- Dishes must be washed.
- The Property must be tidy, and trash disposed of in designated bins.
- Before leaving, ensure:
- Water taps and windows are closed.
- Lights, AC (if any), and appliances are turned off.
- Keys/parking fobs (if any) are returned.
Please comply with Russian laws.
We treat every guest with respect and kindly ask the same in return—for our hospitality, property, and neighbors. Thank you.
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