Booking Policy
1. Booking an Apartment
- Submit a request through the contact form on our website or give us a call.
- We’ll get to know you and clarify your preferences to find the best accommodation option for your needs.
- We’ll offer a suitable apartment based on your requirements and answer all your questions to avoid any misunderstandings.
- We’ll confirm key details: check-in time, number of guests, parking needs, airport transfer, reporting documents or registration, extra services, and more.
- Once everything is agreed upon, we will confirm your selected apartment.
- A rental agreement will be signed electronically to secure the price, ensure transparency, and protect your interests. We’re always open and happy to provide all necessary documents.
- We’ll then send you payment details to complete your booking.
- Once we receive your prepayment, we’ll confirm your reservation.
- You will receive detailed check-in information: dates, address, navigation link, check-in instructions, and house rules — all to make your stay smooth and comfortable.
- Please review the check-in and house rules carefully.
- We always check in to make sure everything is clear and you have no remaining questions.
2. Guest Check-In
- Check-in is fully contactless and available 24/7, at your convenience.
- We’ll explain where to pick up the keys and how to complete the final payment. It’s all simple and smooth.
- When you arrive, contact your manager to pay the remaining balance and receive the door code.
- Enter the code and enjoy your apartment.
- Carefully inspect the apartment upon arrival. If anything is broken or missing, please let your manager know within the first 30 minutes. Photos/videos are helpful — we will address any issues immediately.
- Your feedback helps us improve our service.
- Now relax and enjoy your stay!
3. During Your Stay
- If you have questions or encounter any issues, our team is always available and ready to assist.
- Please follow the house rules during your stay.
4. Extending Your Stay
- Please check with your manager in advance if you wish to extend your stay.
- If your requested dates have already been booked and paid for by another guest, extension in that apartment won’t be possible — but we’ll do our best to offer you alternatives.
- Only the dates you’ve paid for are considered booked. We cannot guarantee availability beyond them without full payment.
5. Guest Check-Out
- We make check-out flexible and hassle-free — at a time that works best for you.
- A day before your departure, your manager will send you all necessary check-out instructions.
- Check-out must be completed no later than 11:00 AM, so our cleaning team can prepare the apartment for the next guest.
- If your departure time is uncertain or changes, please inform us as soon as possible.
- Remember to lock the apartment, leave the key, and follow your manager’s instructions for a smooth check-out.
- Don’t forget your personal belongings!
- After your departure, we’ll follow up to hear about your experience and how we can improve.
- Your feedback is important to us — we’re always striving to improve and truly appreciate your opinion.
Enjoy your stay!
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